Overcharged Shipment

What started off as an Innocent mistake turns into the worst customer service experience I have ever experienced! So my Boyfriend innocently went into the PINETOWN SKYNET COURIER SERVICES office to send a document to JHB. When paying, using his card, without realising it, the receptionist had typed in R1112,00 for the parcel, instead of the usual price of R112.00- leaving us R1000 short in the middle of the month. Now I understand to the big dogs in Skynet that R1000 is pocket change, but to a young couple starting out in the world, R1000 means FOOD on our table. This happened Wednesday the 14th of November 2018. Andrew (my bf) sent a mail on the Thursday, where the DBN Branch manager had to refer us to Head Office in JHB. Since then, due to time, I have been dealing with the issue (we have been living together and dating for 5 years). I was then told it was going to take 2 weeks to clear, which I said I couldn’t afford for that to happen. Then I was told it was going to be released Monday Morning- its now Tuesday and I have been told, by the Head Finance Manager- that we have to reverse the charge – AT OUR OWN COST! Please explain to me how any of this makes sense- so your receptionist made a MAJOR Mistake with our money, and I have to pay to have SKYNET rectify THEIR OWN MISTAKE!! Im beyond LIVID- and appalled by the USELESS Customer Service from Skynets MANAGEMENT!