Not recommended

On the portal, my parcel has been at the depot since the 5th Dec. There have been no updates or messages. WhatsApp is ineffectively set up. One sends a message and gets an auto-reply which is not related to the question. It does not escalate to a consultant. Once it is an actual agent, count yourselves fortunate to get a clear answer. Phone the number and get stuck on the "Please hold. Your call is important." loop. Then it rings and then goes back into the loop and prompts to leave a msg. Which does not allow you to do so. And the call is dropped. Emails are only responded to during the evening. Current status, my parcel is supposed due today (8th). The Portal still says at the depot. I would be very surprised if it actually happened, based on the numerous comments posted in the last two days alone. Logistics being a highly competitive environment where service and efficiencies set you apart, Skynet falls far short.