MV
MZU V
1 reviews | Active since Feb 2022
28 Feb 2022, 21:57
Not impressed with Skynet
It’s been three days and they keep telling me that my parcel is out for delivery yet I haven’t received it till this hour. The last consultant I spoke to said, I will receive it anytime from 5pm today of which it’s now 22:00 and nothing. I am really not impressed.
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Skynet Worldwide Express's replyOfficial
01 Mar 2022, 07:54Dear Mzu Vuke Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please kindly provide us with your waybill number. Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
Skynet Worldwide Express's reply01 Mar 2022, 07:54
Official
Dear Mzu Vuke Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please kindly provide us with your waybill number. Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre