Non-Functioning Courier Service

I wish that I could rate them Minus 10. I confirm the non-existent service experienced by numerous other users. Unfortunately Govt uses them and there is no alternative if one pays for and orders a vehicle licence online. I have been waiting for over a week and their excuses range from "Bad Address" to "Nobody home." Attempts to contact them by phone are met with "You are number 43 in the queue!" Why have they not been closed down/liquidated? I am also concerned about my personal information on the application form such as ID, physical address, Cell No, Vehicle reg. no: being compromised. Unfortunately vehicle owners have no other choice if they are unable to visit the Traffic Department themselves.