Non-existent service from the customs department

Item: Skynet Worldwide Express
Rating: 1
Author: Sandiswa S

<p>After paying customs fees for my parcel (***) more than 24 hrs ago, and sent through proof of payment promptly, the tracking details for my waybill still says "awaiting payment". All their numbers ***/1/2/3/4/5 remain unanswered the WHOLE day! An email to Lebo received no response, and even the local Cape Town guy (Adam) who has been trying hard to assist seems to have his hands tied. The customer service department does nothing but forward your calls to the same unattended numbers. It's so intensely frustrating. What does one do with such pathetic customer orientation? Please advise as the parcel is very URGENT.</p> <p> </p>

Helpful (0)

Replies (3)

Skynet Worldwide Express's replyOfficial

12 May 2016, 17:56

Hello Sandiswa Thank you for your message. We apologise for the inconvenience you have experienced in trying to contact our OR Tambo office. We will call you back in the morning to assist you. Kind regards Skynet SA

Skynet Worldwide Express's reply12 May 2016, 17:56

Official

Sandiswa S's updateReviewer Update

13 May 2016, 09:35

That is an empty promise because I still have not received any call or email from Skynet offering assitance or clarity on the status of the shipment (and the morning is almost over). The imports department is still unreachable by phone, attempts to correspond by e-mail have still remained unanswered. I am still none the wiser regarding what is actually going on with my parcel.

Sandiswa S's update13 May 2016, 09:35

Reviewer Update

Skynet Worldwide Express's replyOfficial

13 May 2016, 10:46

Hello again Sandiswa, Please check your inbox, we have mailed you. Kind Regards Skynet SA

Skynet Worldwide Express's reply13 May 2016, 10:46

Official

Hello again Sandiswa, Please check your inbox, we have mailed you. Kind Regards Skynet SA