PL
Pieter L
1 reviews | Active since Sept 2009
05 Nov 2022, 11:14
Non-existent customer service
Absolutely no customer service. Renewed my licenses on 26 October 2022, RTMC was quick and efficient to have them ready the following day but unfortunately SOE's make use of Skynet as a courier service. Parcel has been out for delivery since 2 November 2022, it is now 5 November and nothing. No response from emails sent to Skynet, no response on their whatsapp line, no one answers phone calls. Completely and utterly unprofessional and useless, worst courier company in SA and probably world wide. How can a courier company not be contactable??
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Skynet Worldwide Express's replyOfficial
07 Nov 2022, 08:41 Dear Pieter Labuschagne Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. We are currently looking into this issue and will ensure that your package is delivered to you. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let us know if you prefer that we call or email you to discuss this further.
We look forward to hearing from you. Please do not hesitate to connect with us at any time on *** or *** We assure you of our personalised service at all times.
Yours sincerelySkyNet Worldwide Express
We look forward to hearing from you. Please do not hesitate to connect with us at any time on *** or *** We assure you of our personalised service at all times.
Yours sincerelySkyNet Worldwide Express
Skynet Worldwide Express's reply07 Nov 2022, 08:41
Official
Dear Pieter Labuschagne Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. We are currently looking into this issue and will ensure that your package is delivered to you. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let us know if you prefer that we call or email you to discuss this further.
We look forward to hearing from you. Please do not hesitate to connect with us at any time on *** or *** We assure you of our personalised service at all times.
Yours sincerelySkyNet Worldwide Express
We look forward to hearing from you. Please do not hesitate to connect with us at any time on *** or *** We assure you of our personalised service at all times.
Yours sincerelySkyNet Worldwide Express