Non delivery of my parcel

Non-Delivery of Parcel and Unprofessional Driver Conduct

Complaint:

I am extremely disappointed with the service I received. I was expecting a delivery containing my license disk, and although the driver buzzed at the gate, I immediately sent him the exit code since I was in a meeting at the time. Despite this, the parcel was never delivered to me.

To make matters worse, the driver (contact number: +***3) has since blocked me, which is unacceptable and highly unprofessional. This has caused me unnecessary stress and concern, as I have no idea what he intends to do with my license disk.

This parcel is very important to me, and I expect it to be delivered to my house by tomorrow without fail. I also expect urgent feedback on what corrective action will be taken regarding this driver’s conduct.

At this point, my trust in your service has been severely damaged. Please resolve this matter immediately.

Desired Outcome:

My license disk delivered to my address tomorrow.

An explanation and accountability for the driver’s behavior.

Assurance that such conduct will not happen again.