Non delivery

The service is so bad. I have sent 2 emails today requesting a refund and no one answers. I have orderd a collection in midrand to cape town Friday the 8th of Feb. After they invoiced me and i paid on my c/card i called in to check where the link is so i can mail this to my supplier. The lady on the support line tells me i do not have to do this as the driver will have the waybil. Monday afternoon i get a call from my supplier that the parcel has never been collected. I call in and some says they will call me back.... Doesn't happen. I call again then a guy by the name of Raymond promises to call me back first thing Tuesday morning... Doesn't happen. I mailed the support offices Tuesday.. No reply. Wednesday morning they tell me we need to print a waybil. WTH 5days later. So we do this. I get a call Thursday morning saying parcel was not collected.... They can't find the place... Next i fone the cape town office to speak to the lovely lady who advised me how to go about get a profile. Also promises to call me back... Doesn't (i see a pattern) I call the support center back so that I can get some type of answer. Or just to get refunded, and i will then use someone else.. No one there is even bothered about the fact that im not the one at fault. I get told to mail someone else for the refund. Im at this point actually shocked at the level of service of such a well known, international company that treats their customers the way they do. So i have mailed them at 11h30 for my money back.... No answer.... I emailed again at about 16h30.... And guess what. Still no answer. Skynet is really bad i will never recommend them to anyone. The customer service is so bad. I really dont thibk that they know what they are doing