No show delivery

Item: Skynet Worldwide Express
Rating: 1
Author: Aneesah K

A package of mine reached Cape Town on 03.12.2021 and I still have not received my delivery. After many calls (most of which are not answered), I spoke to a lady last week (09.12.2021) who advised that my address was incorrect and so delivery could not be made. I gave her correct info and was advised I would receive my delivery on 10.12.2021. I called again on 13.12.2021 (because guess who didn't receive their delivery on 09.12.2021??) and was told the same thing! My address did not have a suburb in so delivery could not be made. Again. I gave my details and was advised that delivery would happen asap.. Yet, here I am, still waiting.

Why was I never contacted when delivery attempts were being made? If I don't follow-up, what happens to my parcel? I just need someone to tell me when I am receiving my parcel. This is honestly the worst service ever.

Helpful (0)

Replies (1)

Skynet Worldwide Express's replyOfficial

14 Dec 2021, 15:58

Dear Aneesah Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. We are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you. Please do not hesitate to connect with us at any time on *** or ***

We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre

Skynet Worldwide Express's reply14 Dec 2021, 15:58

Official