NO REPLY , NO ANSWER , WORD CUSTOMER SERVICE.

WORST CUSTOMER SERVICE EVER!

I’m waiting 2 days already for my parcel. Nobody can tell me where is my parcel. Phone so many time no answer! Send emails no answer! What else can you do?

Any manager to explain to me why must a customer worry so much where their stuff is!

My email yesterday to customer service:

Good day to whom this may concern

Can I please get an update on my delivery. Been waiting the whole day. Been in contact with the driver the whole afternoon. I phoned this morning just after 8 o’clock to confirm my parcel will be delivered today and to let them know I’m only home between 12h00 - 15h00. The operator let me know that she will let the warehouse know. At 08:59 I got a phone call from the warehouse to let me know that the driver will be at my place 12h00.

Waiting till 14:41 and phoned the warehouse, just to speak to someone and was told sorry nobody here anymore.

After that I phoned 3 times to the customer care line. Was cut of twice, the 3rd time. The gentleman gave me the drivers number. After I phoned the driver and ask can we please meet somewhere so that I can get my parcel, he told me that is okay. I WhatsApp him and ask his location, and ask can we meet at Haval Pretoria North in 20 mins. His voicenote at 15:44 telling me I have to drive behind him because he has a lot of things to do.

Now it’s 18h00 and I still haven’t found my parcel.