No Refund, No response from Skynet after 21 Days

I made an order from Shein on 04 April 2025. I was instructed to pay custom duties of R272.26 to SkyNet Logistics, which I did on 08 April using the waybill number *** (correct number given in SkyNet’s own email).

The original delivery window passed without action. I contacted SkyNet multiple times, but they ignored me. Shein eventually issued a refund ticket on their end — without asking me — and Skynet told me their refund would take 21 days.

Today marks more than 21 days, and I have received no refund and no help.

I have submitted:

My bank statement showing the payment,

The original email from SkyNet with the correct waybill number and payment link,

Confirmation from a SkyNet staff member (Sizwe) showing the payment was “settled” on their system.

After all this, I’ve now been completely ignored — no one at SkyNet has responded to my latest emails, and I’ve been left without my money.

I demand a refund for the R272.26 I paid, or I will escalate this further with the Consumer Goods and Services Ombudsman (CGSO). This treatment is unfair, unprofessional, and disrespectful to a paying customer.