No delivery...horrible service

I have been waiting for my parcel that was handed over to you guys on the 12 july 2022.I have so far tried calling and sending emails to you to find out what happened to my parcel.Only to find out to my suprise that your driver apparently says my address is incorrect .I made it clear to a representative that i spoke to on the 20th via telephone that my delivery address is correct and i have used this particular address with different courier companies and even so if the driver is struggling to find my address ..why was i not called because my contact number is correct ? I have even asked the representative i spoke to to check my address on google maps and she confirmed that it is correct. Now I have been waiting since the 20th to receive my parcel or even a call but nothing and I tried tracking my parcel and only shows an update on the 13th which was not on the tracking system on 20th when i checked .I am so disappointed with the lack of service that I have received from you guys ..waiting for my parcel over 13 days ..