No delivery of parcel

In 10 Dec 2017 I ordered a product that was dispatched by Skynet. On 15 Dec I queried delivery and I was told that they will come back to me and that I need to speak to Operations Manager. I spoke to him and he informed me that they cannot locate my package. After many sms's without any feedback I fi nally logged a complaint at Skynet Head Office and he then sent me an sms saying that he is trying to obtain a replacement for me. Please note the package they lost was my husbands Chrismas Present. I rep**** back that they can refund me. But still no refund or answer. I sent them a second email,no feedback. Finally my husband phoned the Operations Manager and he acted all shocked that I was not refunded and promised he would get back to us immediately. Well it is now a week later. No feedback and the operations managers phone is conveniently switched off. For a major company Skynet does not have any customer service. I am so disappointed as I have lost my money and they just do not care.