RG
Robyn G
1 reviews | Active since Oct 2022
10 Oct 2022, 17:54
No delivery, No feedback!
If I could give 0 stars I would. I have been waiting for a parcel to be delivered since 22 September. The parcel was in my town but not delivered to me, it has since gone to Johannesburg, and cape town, back to Johannesburg, back to cape town all because someone changed the way Bill from limpopo polokwane to limpopo cape town and no one can think past their noses that it's a mistake. Despite having such great service from puthi at the polokwane branch who has gone out of his way to help me, I have still not received my parcel or feedback from anyone else. This is absolutely disgusting service and is costing me money as this item is to help expand my business. I am now furious.
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Skynet Worldwide Express's replyOfficial
11 Oct 2022, 08:42Dear Robyn Grobler
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if you prefer that we call or email you to discuss how we can provide you with a solution.
We look forward to hearing from you.
Please do not hesitate to connect with us at any time on *** or ***.
We assure you of our personalised service at all times.
Yours sincerely
SkyNet Worldwide Express
Skynet Worldwide Express's reply11 Oct 2022, 08:42
Official
Dear Robyn Grobler
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if you prefer that we call or email you to discuss how we can provide you with a solution.
We look forward to hearing from you.
Please do not hesitate to connect with us at any time on *** or ***.
We assure you of our personalised service at all times.
Yours sincerely
SkyNet Worldwide Express