Share Your Experience

PL

1 reviews | Active since Aug 2018

23 Aug 2018, 07:41

No Delivery, No backup service, just lost parcel!!

I have used Skynet many times and their service is usually ok (express does not arrive overnight but otherwise acceptable). I have now paid for a consignment to be collected in PTA and delivered to PE but it was collected a week ago and never delivered. When I phone the call center they tell me that the parcel is lost!!!!!! No calls from Skynet, would I ever have been contacted to let me know that they've lost my parcel of R2000 that is integral to my business operation.

Helpful (0)

Replies (5)

0

Replies (5)

Skynet Worldwide Express's replyOfficial

23 Aug 2018, 08:50

Hello Pierre

Thank you for your message.

Please accept our apologies for the frustration you have experienced.

Could you send us your waybill number, via private message, in order for us to take this up with the relevant branch?

Thank you

Skynet Worldwide Express's reply23 Aug 2018, 08:50

Official

Hello Pierre

Thank you for your message.

Please accept our apologies for the frustration you have experienced.

Could you send us your waybill number, via private message, in order for us to take this up with the relevant branch?

Thank you

Skynet Worldwide Express's replyOfficial

23 Aug 2018, 09:46

Thank you.

We will contact you via the email address you have provided us with.

Skynet Worldwide Express's reply23 Aug 2018, 09:46

Official

Thank you.

We will contact you via the email address you have provided us with.

Skynet Worldwide Express's replyOfficial

23 Aug 2018, 09:47

Thank you.

We will contact you via the email address you have provided us with.

Skynet Worldwide Express's reply23 Aug 2018, 09:47

Official

Thank you.

We will contact you via the email address you have provided us with.

Skynet Worldwide Express's replyOfficial

23 Aug 2018, 09:47

Thank you.

We will contact you via the email address you have provided us with.

Skynet Worldwide Express's reply23 Aug 2018, 09:47

Official

Thank you.

We will contact you via the email address you have provided us with.

PL

Pierre L's updateReviewer Update

31 Aug 2018, 13:34

This was never resolved, just a lost parcel with no outcome. Had to re-order the product at over R2000, it's unacceptable that a paid service can just simply lose your parcel and there is no compensation other than that they'll refund the courier amount paid!

PL

Pierre L's update31 Aug 2018, 13:34

Reviewer Update

This was never resolved, just a lost parcel with no outcome. Had to re-order the product at over R2000, it's unacceptable that a paid service can just simply lose your parcel and there is no compensation other than that they'll refund the courier amount paid!