No Delivery After 10 Days

I ordered a router and contract from Vodacom on 01 April 2026 - the delivery was handed over to Skynet. I have still not received this order.

When I initially called Skynet, they advised me that Vodacom had given them my "data only" number to contact me and that they had tried to contact me to deliver. This obviously could not have happened as the data only number does not receive calls.

I had given Vodacom my contact number and they had handed that to Skynet as my secondary number.

I advised Skynet of this on 08 April 2026. I received an SMS yesterday morning that my delivery would happen yesterday. I phoned Skynet at 14h48 yesterday and they confirmed that the delivery would happen yesterday.

I received an SMS at 18h05 yesterday saying that the delivery had failed.

This is just not good enough - PLEASE RESOLVE TODAY OR I WILL CANCEL THE ORDER