NB
Nerina B

1 reviews | Active since Oct 2009

13 Oct 2023, 14:43

NO DELIVERY

I have ordered a parcel from Shein. Shein is using Buffalo courier service. The third party Buffalo is using is Skynet.

When I checked the tracking of my parcel, it shows that on the 10th and the 12th my parcel was out for delivery.

They never contacted me regarding the parcel, to tell me they are delivering.

Since yesterday I've been calling nin-stop, they just let it ring or cancel the call. There is no additional number were you can get hold of them.

I see their rating on google is only a 2, and I know about a few people who complained about their service, not delivering the parcels when booked out for delivering.

This is totally unexceptable. If you order something, you need that items, so you need your parcel ti be delivered

0
Replies (1)
Skynet Worldwide Express
Skynet Worldwide Express's reply23 Oct 2023, 09:42
Official
Dear Nerina Brooks
Thank you for reaching out to us. We are sorry to hear about your bad experience with our company.  Your experience does not reflect the level of service we aspire to provide. Please know that we have taken your experivence to heart and will use your valuable feedback to deliver a better experience next time.
 Kindly note our consultant will be in contact with you to discuss this issue further. 

Yours sincerely,SkyNet Worldwide Express