NO CUSTOMER SERVICE

i called the national call center to log a collection, i was told to speak to the cash dept, they answered and put the phone down, i then called again this time a Lidia answered, i was then told please hold for cash dept. Debbie then answered the phone, and said i must call cape town hub on ***, called and no answer what so ever on those lines. Who do i call to have a cash collection done? the Above started at 15:00, it's now 16:46, still no help at all from Skynet.