Never a pleasant experience

I have not had the best experience with Skynet courier service. For a well established courier service they are very old school and the communication is horrible! Every time a parcel of mine is being delivered with this company I’m waiting for the ball to drop. My iPhone delivery was a mess as the address was incorrect and that had me on my phone for 20min while working. They only try and reach you via phone calls, I work in a job where i genuinely cannot take calls while working, I’m obviously going to miss the calls trying to let me know the package is being delivered. There’s no follow up with an email or even a WhatsApp notification like Fastway Couriers or Buffalo Logistics does which is extremely helpful, efficient and convenient to a customer who may miss the 1 call per day SkyNet attempts to do. I was recently expecting my renewed license disc to be delivered little did I know it was Skynet delivering the package and only noticed due to an SMS alert which I received late. When tracking my parcel I noticed Skynet couriers tried to call once on different days and that was it. When I followed up to see if I could collect it in person as I was aware I missed the calls due to my job, I was advised my parcel was returned to Joburg. I now have to contact a license office which we all know how tedious that is to do to request it to be resent to Durban and pay an additional fee for this, and all of this could have been avoided if SkyNet just got with the times and decided to follow a missed call with a WhatsApp or an email notification, not after the fact. Do better.