Negligent and no regard for due process

I renewed my vehicle license online and it was couriered to me through Skynet. I received an SMS notification this morning that my license document would be delivered today, but no one was at home since we weren't informed in advance so was not expecting the delivery. I therefore phoned Skynet and asked for the delivery to be rescheduled for tomorrow, which they confirmed on the phone would be done. Then around midday I receive a phone call from their driver, informing me that he had already thrown my package over my garden gate and it was lying in my garden. When I asked him about his disregard for the fact that a license document requires ID verification to be delivered, his response was simply that he was certain he had the correct address. I then asked what about the rain forecast for later that day and the fact he had now left a paper document outside in my garden, he just said he was sure it wouldn't rain, and he had put a rock inside my package so it doesn't blow away. This meant that I had to take unplanned leave from work to rush home, only to find my package drenched in rain in the garden thanks to their negligence.