Negligence, lies and outright disgusting service

Firstly, my first email was sent to Skynet South Africa on June 26th, secondly until today, July 11th, not once have I received a single email back, a single response to my WhatsApp messages, not a single answer to my calls. There have been DOZENS AND DOZENS of emails, WA messages and phone calls. Noone has ever answered a single one.

My tracking option on Skynet's website stopped allowing me access on the 1st of July...this was also the last time they updated me on where my package is, and what is happening.

I ordered through Temu, who I contacted as a last resort. They informed me that on the 8th of July - after Skynet responded to Temu's enquiry - Skynet said that I, the customer, rescheduled delivery - lie number 1. Secondly they said that due to bad weather the delivery is slow. This they told Temu today. This is South Africa...bad weather for 10 DAYS?????? Lie number 2. Also, the departure city and the arrival city are just 1400km apart...it has taken them 10 days to travel that distance, and I don't even know if they have made into Cape Town yet.

I could go on and on and on about how atrocious the service is, the lack of communication and the outright lies from them, but all I will offer is a suggestion to be mature enough to just keep a customer updated. I understand that delays happen, this is perfectly normal, what isn't normal is the total and utter disassociation from the issue at hand. Skynet, it doesn't just disappear because you ignore it.

They have done nothing to rectify the situation, so I eventually emailed their head office in the Netherlands today to see if I can get ANY response. Let us see what happens.

My advice to anyone contemplating using Skynet, just don't. Save yourself some energy...the anger is not worth the company's service.