ZS
Zininzi S

1 reviews | Active since Jul 2017

01 Dec 2023, 11:01

Neglected package

Buffalo Logistics needs to drop skynet (especially East London branch) if they want to avoid bad business. My parcel was picked up on the 22nd of November and there’s not even a shipping update to date (tried to track via Skynet tracking website)… it’s as though the shipment hasn’t even been logged yet.

Also their driver whose name shows as Mlamli on Truecaller, a short man, middle aged and a little on the chubby side is very unprofessional and uncomfortable to work with. He makes passes on clients (my colleague as well) and my baby’s nanny. Not only that but he is rude and threatens not to pick up or deliver items when you tell him off.

I just tried to contact Skynet East London to ask about the package I had handed over to uMlamli on the 22/11/23 but as always, the call wasn’t answered.

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Replies (3)
Skynet Worldwide Express
Skynet Worldwide Express's reply01 Dec 2023, 16:54
Official
Dear  Zininzi Sineke
We deeply regret to hear that  you had a negative experience with our service. We understand that all clients deserve  to be treated with respect and provided the best possible service that  we know you deserve,With that said, We are taking your feedback seriously and would like to conduct a thorough investigation into the matter. 

Please let us know if you prefer that we call or email you to obtain the waybill number. 


Yours sincerely,SkyNet Worldwide Express 
ZS
Zininzi S's update02 Dec 2023, 06:17
Reviewer Update
A call is fine, thank you very much. I tried over and over to track the parcel but the system said the waybill wasn’t found meaning it wasn’t logged
Skynet Worldwide Express
Skynet Worldwide Express's reply04 Dec 2023, 12:26
Official
Dear  Zininzi 

Thank you for the feedback. You will receive  a call shortly.

Yours sincerely,SkyNet Worldwide Express