SN
Sinovuyo N

1 reviews | Active since Apr 2022

03 Aug 2023, 11:58

My first and hopefully last encounter with Skynet.

My Vodacom order has not arrived. Initially, they said the delivery was with RAM, then sent a reference number which RAM could not pick up. Then I got an SMS on Tuesday before 5PM with no delivery date, just the time telling me it's Skynet. I expected it yesterday but no call or further texts came. Today, I got an SMS before 10am, the same SMS telling me your delivery hours. Do you not call when delivering? All I am getting are SMSes! 40 minutes later I went outside because I wasn't sure if the SMS means they're outside. It's so frustrating because I am without a phone and have borrowed someone's entry level phone so I do not miss their calls!

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Replies (4)
Skynet Worldwide Express
Skynet Worldwide Express's reply03 Aug 2023, 12:58
Official
Dear Sinovuyo Nakumba

Thank you for the review.  We apologise that our service did not satisfy your expectations. We would like the opportunity to talk and investigate your feedback further.
  
Please let us know if you prefer that we call or email to discuss this further.


Yours sincerely,
SkyNet Worldwide Express 
SN
Sinovuyo N's update03 Aug 2023, 13:09
Reviewer Update
I prefer a call.
SN
Sinovuyo N's update03 Aug 2023, 13:17
Reviewer Update
I prefer a call, and I have given you my number. Hope you can resolve this today.
Skynet Worldwide Express
Skynet Worldwide Express's reply04 Aug 2023, 08:03
Official
Dear Sinovuyo 

As discussed yesterday, an email has been forwarded to you regarding the waybill number. 


Yours sincerely,
SkyNet Worldwide Express