Most unprofessional courier service ever

So my supplier decided to use skynet as a service provider, to deliver our parcels. We never had any problems with our previous courier company, but I guess the latter was unable to provide a service, probably because of black Friday and Cyber Monday deals. Now this is where the problems started, we are encouraged to track the parcels, which I often do. Now my issue is, how can a parcel be out for delivery since Dec 1, 08h31? When querying, it is just said that the driver was late and the parcel was left for another scheduled delivery. They do not inform anyone when challenges like this arises and expect us to follow up almost every day. Why must I follow up every day? 8 phone calls later with and average waiting time of 15 minutes for them to answer, you just hear apologies and promises. Whenever I am questioning them as to why they don't let clients know, I am being told, that it is not their duty... what gets to me, I see Skynet couriers in my area every second day, but yet the driver failed to make contact with the client. I do feel that as a small business owner, I am getting a raw deal, because for every day that the parcel is delayed, I lose out on revenue, which will never be recovered as the client has lost faith in me for not delivering on time... I wonder if the lucrative government contracts receives the same **** treatment.

I have lost faith in this company and will NEVER use this company again. BTW, if I could give you zero stars, I would, but it doesn't allow me too.