TS
Thivhakoni S
1 reviews | Active since Nov 2011
11 Oct 2022, 09:43
Missing Parcel
I booked a collection on the 29th of September. The driver did not collect, so I decided to drop off the item at Elandfontein Warehouse. Since then the item has never been scanned and no one knows where is the item. The items had shipping labels placed on them item using the adhesive bag. I have emailed customer care, but they have nothing other than promising me they will escalate the matter. I went in person and spoke to the guy where I dropped the item, since he promised to check the cameras he never came back. I am stuck not knowing what to do. I cannot seem to get help.
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Skynet Worldwide Express's replyOfficial
11 Oct 2022, 14:42 Dear Thivhakoni Andries Swethane Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if you prefer that we call or email you to discuss how we can provide you with a solution. We look forward to hearing from you. Please do not hesitate to connect with me at any time on *** or ***. We assure you of our personalised service at all times.
Yours sincerelySkyNet Worldwide Express
Yours sincerelySkyNet Worldwide Express
Skynet Worldwide Express's reply11 Oct 2022, 14:42
Official
Dear Thivhakoni Andries Swethane Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if you prefer that we call or email you to discuss how we can provide you with a solution. We look forward to hearing from you. Please do not hesitate to connect with me at any time on *** or ***. We assure you of our personalised service at all times.
Yours sincerelySkyNet Worldwide Express
Yours sincerelySkyNet Worldwide Express