Making false accusations when failed to deliver, even if you call contact center you not getting satisfying response.

Making false accusations when they're failed to deliver "Consignee Not available" I work From home,I even made a call to skynet contact center afte waiting for almost 30 minute the drive was Not picking up the call now it me who was not available how possible is that I need my parcel please...SkyNet Tracking ref no UASJ8MWS