Lost/****** Package

I ordered Brazilian hair from a vendor in China, the hair was shipped successfully and reached the Skynet Eland branch on Oct 16th, and was at the Isando branch on Oct 17th and was "out for delivery" to my address on the same day, however, I am yet to receive my package. I have made several calls to Skynet and in November they eventually told me that my package was ******. Yes ****** at Skynet, not at Sharp Logistics, but at Skynet!! Now I'm given the run around about them having to speak to Sharp Logistics (who apparently sent the package to them for local courier) and bla bla bla, it's been 4 months since I ordered and paid for my package, 3 months since I lodged the complaint with Skynet, and NOTHING has been done. This is the worst service ever, and I would never advise anyone in their right mind to use this service!!