lost suitcase and irresponsible staff

dishonest and pathetic service. since 07/03/19 i cannot to get hold of anyone who can help me. my suitcase was collected for a return from my residence on the 11/03/19 with ref RRN-5A9B-1F13 and up to date has just gone missing and disappeared. The following people Matthew Bezuidenhout,Zodawa kokoma, Carlo Newton, Mubeen Mayodien and Kelly lazania divine were part of the team who initially communicated instruction for the pick up. Between takealot and skynet there are serious lack of communication and utter lack of customer service.