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Lars T

1 reviews | Active since Jul 2012

06 Jan 2023, 10:58

Lost Parcel - no feedback available

On 28 December I received a notification that my parcel (vehicle license via eNatis) was received at their Elandsfontein depot. There no further updates. I called on 2 January to find out what is happening. The call centre agent said that my parcel shows no movement, therefore they need to do a "floor search". He said if I did not hear anything by Friday 6 January I needed to call. I have just called and the reference number shows "Closed". Anna then asked me to hold on, and after 10 minutes 41 seconds the line got cut. This is terrible service as I am now driving without a valid license disc on my car. I was hoping that using eNatis and their courier service would be an easy solution.

My question is simple - WHEN will I get my vehicle license disc? that I paid for almost 2 weeks ago?

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Replies (2)
LT
Lars T's update06 Jan 2023, 11:19
Reviewer Update
I called again and I had a conversation with such an efficient lady called Refilwe. She stated that the parcel was sent for delivery yesterday at 07h15 and that the company was closed. I politely informed her that the person who made that comment is not telling the truth as I was at work at 06h10, and we have a 24-hour guard at our offices. Sadly Skynet is being let down by their driver. I wish I knew what his tracking device shows as to where he actually was, as this will happen again if he goes to the wrong address. Refilwe said she will see if another delivery can be made today, else Monday. Time will tell.....
Skynet Worldwide Express
Skynet Worldwide Express's reply06 Jan 2023, 14:56
Official
Dear Lars van Tonder

Thank you for your review. We are sorry to learn that you have not received your parcel.   We would like the opportunity to investigate your feedback further. Kindly please provide the waybill number linked to your query. 

Alternatively, please let us know if you prefer that we call or email you to assist further. 
Yours sincerely
SkyNet Worldwide Express