AX
Athi X
1 reviews | Active since Feb 2021
07 Jun 2021, 09:41
Lost Parcel- Extremely Poor Service
My parcel (graduation certificate) was apparently delivered and signed for. I never got any contact with regards to this delivery from Skynet and when I called them they told me it was signed for. The proof of delivery has a **** signature, incorrect name and no ID number or any contact details of the person who signed for it. This means they did not do any due deligence before giving my parcel away but now they are telling me there is nothing they can do. Surely asking for identification of the person accepting a parcel is a basic requirement. But not for Skynet clearly. If I could rate them -5, I would. Horrible service. NEVER AGAIN WILL I USE THEM!
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Skynet Worldwide Express's replyOfficial
07 Jun 2021, 10:43 Dear Athi Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies.
I will give you a call shortly. I assure you of my personalized service at all times.Yours sincerelyLydia Manganyi
I will give you a call shortly. I assure you of my personalized service at all times.Yours sincerelyLydia Manganyi
Skynet Worldwide Express's reply07 Jun 2021, 10:43
Official
Dear Athi Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies.
I will give you a call shortly. I assure you of my personalized service at all times.Yours sincerelyLydia Manganyi
I will give you a call shortly. I assure you of my personalized service at all times.Yours sincerelyLydia Manganyi