LOST PARCEL

I'm so disappointed and frustrated !! SKYNET came to deliver my Unisa qualification unfortunately I was not at home. I was asked to send the lady driver (Brenda) an address of where I'd be the following day. We are now going for the third week. She tells me she sent it back to SKYNET Waltoo but when I call there I'm sent from pillar to post. When I track my qualification on SKYNET online it shows it was out on delivery and I was not there and that's the last information. Now I am told they can't track it.