Lost Parcel

I placed an order from the iStore on 29 April, because of public holidays I expected my parcel to arrive latest Friday 6 May. I received a call on the Thursday, asking me if I'll be home that day because they want to deliver the package, it never arrived. Then I received another call on Friday morning, wanting to double check my address as someone tried to deliver the package but no one was home. (they had the right address.) At 16:00 that day my parcel still had't arrived. I called to check if my package was still on route, after speaking to 3 different people, 1 hanging up on me and 1 promising me that she'll get more information and get back to me but never did. I finally get a call from someone from the iStore, who informs me that skynet actually lost my parcel! So not only did they lose my package, they **** and tried to hide it from me for 2 days.