Lost package by SkyNet Worldwide

I had a package posted through Dpex in Johannesburg from China and from there it was handed over to Skynet in East London, South Africa on the 3rd of May.. I called the branch on the 7th and they made excuses about the delivery. I then called again on Friday the 11th of May at 08:27 and the guy I spoke with, whose name I forgot to ask, said “Daddy” the delivery guy returned with the package to their port in East London since they had allegedly been calling my cell to no answer (I have my call log intact and my service provider is more than willing to share my call log) to show that no such calls were made. The guy then said he’d call me back.. I waited the whole day on Friday and he didn’t call.

I called again today, the 14th of May to remind them about the package and the guy, who was now very rude, said the package that was said to have still been with them on Friday the 11th was delivered to me on Thursday the 10th at 12:25 pm.

This left me with a question; “which package was the guy talking about on Friday when he’s now saying it was received by me on Thursday?” I have proof that I wasn’t even around Stutterheim on the said date and would appreciate proof that the package was delivered and who, exactly, received it because it wasn’t me.

I then called again when I got home from work, now more aggrevated by the fact that they didn’t even know who signed for the package. I asked for proof that the package was signed for and delivered and the guy, again, promised to have it emailed to me of which he didn’t.

I am appalled by the service I am getting and willing to take further steps since I’m not getting assistance on this as I trusted the company with the safety of my package.

I would very much appreciate your help ??