SK
Sandiswa K
1 reviews | Active since Sept 2023
21 Sept 2023, 10:37
Liquidated the company
*******! Utter nonsense of a company, the South African branch to be precise. No customer service at all, delivery is always promised for the next day for the entire week.. The South African branch shoulf be liquidated cause they absolutely don't know what or how to deliver as a delivery company. Not to mention the greatest inconvenience of waiting on the day they promised delivery and they don't show up, repeatedly. **** throughout.
Helpful (0)
Replies (4)0
Replies (4)
Skynet Worldwide Express's replyOfficial
21 Sept 2023, 14:54Dear Sandiswa K
We understand your frustration and apologise profusely for the delay and inconvenience caused thus far. We take customer service seriously and hope you will reconsider and give us a chance to resolve this issue for you. We take all reviews seriously and constantly use them in our continuous improvement efforts. Kindly please forward your waybill number for further assistance.
Yours sincerely,SkyNet Worldwide Express
We understand your frustration and apologise profusely for the delay and inconvenience caused thus far. We take customer service seriously and hope you will reconsider and give us a chance to resolve this issue for you. We take all reviews seriously and constantly use them in our continuous improvement efforts. Kindly please forward your waybill number for further assistance.
Yours sincerely,SkyNet Worldwide Express
Skynet Worldwide Express's reply21 Sept 2023, 14:54
Official
Dear Sandiswa K
We understand your frustration and apologise profusely for the delay and inconvenience caused thus far. We take customer service seriously and hope you will reconsider and give us a chance to resolve this issue for you. We take all reviews seriously and constantly use them in our continuous improvement efforts. Kindly please forward your waybill number for further assistance.
Yours sincerely,SkyNet Worldwide Express
We understand your frustration and apologise profusely for the delay and inconvenience caused thus far. We take customer service seriously and hope you will reconsider and give us a chance to resolve this issue for you. We take all reviews seriously and constantly use them in our continuous improvement efforts. Kindly please forward your waybill number for further assistance.
Yours sincerely,SkyNet Worldwide Express
SK
Sandiswa K's updateReviewer Update
21 Sept 2023, 15:21I am positively certain you do not understand the frustration, inconvenience and disgust you have caused me, never mind the broken trust I as a customer had in you.
I have two parcels with you.
Parcel 1: ***
Parcel 2: ***
I have two parcels with you.
Parcel 1: ***
Parcel 2: ***
SK
Sandiswa K's update21 Sept 2023, 15:21
Reviewer Update
I am positively certain you do not understand the frustration, inconvenience and disgust you have caused me, never mind the broken trust I as a customer had in you.
I have two parcels with you.
Parcel 1: ***
Parcel 2: ***
I have two parcels with you.
Parcel 1: ***
Parcel 2: ***
Skynet Worldwide Express's replyOfficial
22 Sept 2023, 16:22 Thank you for the waybill numbers
Kindly note your parcel is out on delivery. One of our consultant will be in contact shortly regarding ETA
Once again, our sincerest apologies for the frustration caused.
Yours sincerely,SkyNet Worldwide Express
Kindly note your parcel is out on delivery. One of our consultant will be in contact shortly regarding ETA
Once again, our sincerest apologies for the frustration caused.
Yours sincerely,SkyNet Worldwide Express
Skynet Worldwide Express's reply22 Sept 2023, 16:22
Official
Thank you for the waybill numbers
Kindly note your parcel is out on delivery. One of our consultant will be in contact shortly regarding ETA
Once again, our sincerest apologies for the frustration caused.
Yours sincerely,SkyNet Worldwide Express
Kindly note your parcel is out on delivery. One of our consultant will be in contact shortly regarding ETA
Once again, our sincerest apologies for the frustration caused.
Yours sincerely,SkyNet Worldwide Express
SK
Sandiswa K's updateReviewer Update
08 Oct 2023, 11:52I don't care for your apologies, it doesn't heal the wound now does it.
I did receive the parcels after writing a review here. I'm guessing it is becoming mandatory to seek help from Hello Peter than from the SkyNet customer service centre.
Clearly change is not on the books for you. I have the same issue as last time again this month, my parcel is being sent back to customs without communication about why firstly, there's an overdue delivery delay and second why the lie of "telephonically unreachable" still is highly a favourite in your company.
Which human sacrifice does one need to commit to in order for SkyNet to provide a service ACCORDINGLY?
Waybill ***
I did receive the parcels after writing a review here. I'm guessing it is becoming mandatory to seek help from Hello Peter than from the SkyNet customer service centre.
Clearly change is not on the books for you. I have the same issue as last time again this month, my parcel is being sent back to customs without communication about why firstly, there's an overdue delivery delay and second why the lie of "telephonically unreachable" still is highly a favourite in your company.
Which human sacrifice does one need to commit to in order for SkyNet to provide a service ACCORDINGLY?
Waybill ***
SK
Sandiswa K's update08 Oct 2023, 11:52
Reviewer Update
I don't care for your apologies, it doesn't heal the wound now does it.
I did receive the parcels after writing a review here. I'm guessing it is becoming mandatory to seek help from Hello Peter than from the SkyNet customer service centre.
Clearly change is not on the books for you. I have the same issue as last time again this month, my parcel is being sent back to customs without communication about why firstly, there's an overdue delivery delay and second why the lie of "telephonically unreachable" still is highly a favourite in your company.
Which human sacrifice does one need to commit to in order for SkyNet to provide a service ACCORDINGLY?
Waybill ***
I did receive the parcels after writing a review here. I'm guessing it is becoming mandatory to seek help from Hello Peter than from the SkyNet customer service centre.
Clearly change is not on the books for you. I have the same issue as last time again this month, my parcel is being sent back to customs without communication about why firstly, there's an overdue delivery delay and second why the lie of "telephonically unreachable" still is highly a favourite in your company.
Which human sacrifice does one need to commit to in order for SkyNet to provide a service ACCORDINGLY?
Waybill ***