LICENSE DISC DELIVERY

I am writing to express my extreme dissatisfaction with the service I have received regarding the delivery of my license disc.

I was advised that my license disc had been dispatched for delivery on 30/05/2026. As this is an important legal document, I expected it to be delivered within the promised timeframe and for accurate updates to be provided when I made enquiries.

This morning, I contacted your call centre and spoke with Candice, who assured me that I would definitely receive my parcel today.

When the delivery had still not arrived, I called again and spoke with Cohen, who transferred me to Charles. Charles advised that he would contact the driver and call me back with an update. Unfortunately, I never received the promised callback.

I then contacted your call centre for a third time and spoke with another consultant whose name I did not obtain. While I was on the line, she spoke to Charles, who stated that:

He had not said that he would call me back; and The driver had taken the wrong route.

I then requested to speak with a manager regarding the matter, but was placed on hold for more than five minutes without any resolution.

I am extremely upset by the poor level of service I have experienced, particularly given the importance of this document. The lack of communication, conflicting information from staff members, failure to return calls as promised, and inability to provide a clear update on the whereabouts of my delivery are unacceptable.

I look forward to your prompt response.