Left parcel on hold for more than a week, unable to track parcel

I have an Avon package that Skynet was supposed to deliver at a Paxi point for me to collect. They left my parcel 'on hold' for 8 days even though it was paid and the delivery address was correct. I was unable track my parcel ever since it left Avon and neither Avon nor Paxi was able to track my parcel. Paxi told me that Skynet told them they don't have the parcel, this unnecessary caused Avon to look like the bad guys and Avon even went as far as to pack a new order for me and to send it as an urgent delivery with another courier company because it seemed that the original package was lost. After mor than a week and multiple emails and phone calls Skynet finally released my package for delivery. Well lesson learned, going back to my old delivery method to make sure Skynet doesn't ever get a parcel of mine. I've been using couriers for over 2 years for Avon orders, never was it this much of a hassle. It's situations like these that causes clients to loose faith in their Avon reps.