Left out in the cold-Unfair treatment

<p>On the 14th of April 2016 I was involved in an accident; I was hit by a truck on the side. The driver Carlson Tshibalo called his supervisor on the spot and informed her of the accident. He gave me his phone and I spoke to Mari Van Der Bank; she requested that I take pictures of the damage and get three quotes; she would also need the accident report from the police station. I was to submit the quotes within five days, she would in turn submit the same to their claims department so they could do the right thing, which is pay to fix my car. I have been sending her e-mails to find out what the progress is. It has been over a month now and I have had no feedback; she reads my e-mails and does not respond. When I call her, she promises to get back to me. Meanwhile, I'm driving around without a spare wheel, as my tyre was damaged during the accident. I feel it's so unfair how they have handled this matter, there is no sense of urgency at all and clearly I'm being ignored. I called the driver about two days ago and he told me it's not his problem, I should follow up with his supervisor who is not doing anything about my matter. I'm upset that this matter is not receiving attention, and need my car fixed.</p> <p> </p>