ZS
Zanele S

1 reviews | Active since May 2013

03 Feb 2015, 10:17

LATE DELIVERY

I'm a UNISA student and have been waiting fro my study material for weeks now. I'm writing tests next month but my study material wasn't delivered. I got a call from a Skynet messenger yesterday ASKING FOR DIRECTIOINS to my address, saying he was at a place that's 10minutes from my place. 2hrs went bye and he didn't show up. when I called him back he said he doesn't deliver that side. When I try to track the parcel, there is a note saying there was nobody home when they tried delivering the goods. UNISA should find another service provider, this is a huge inconvenience and not worth the trouble. I paid over R20 000 for the qualification and I can't even get my study material delivered to me on time, failing means another R20 000 out of my account. Then they lie and say nobody was home?

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Replies (1)
Skynet Worldwide Express
Skynet Worldwide Express's reply03 Feb 2015, 14:22
Official
Hello namagalela,

Hi Namagalela

On behalf of Skynet please accept our apologies. We will most certainly discuss this issue with the route driver and ensure corrective action is taken to avoid a recoccurence of this. In terms of the your shipment please can you provide us with a correct waybill number in order for us to investigate.

thanks