Lack of response and NO SERVICE DELIVERY !!

The service I have received thus far from Skynet has been nothing less of pathetic and unprofessional. When tracking my parcel it indicated that my parcel went out on delivery on the 2nd August 2019 it is now the 13th of August and i have still not received my parcel. I have phoned the tracking department and have spoken to numerous consultants who advised me that they will get back to me, one service consultant contacted me and advised me that she has spoken to the driver and my parcel will be delivered on the 6th of August at 12:00pm, shocker, it did not arrive and I am currently still sitting without my UNISA books. I have emailed both Jacky Van Der Lith (lady in charge of UNISA parcels) and Given Mphahlele and I have not received a response. I think Skynet is struggling to understand that these are our study books and that assignments are due!!!

My waybill no is URE***.

Please can someone respond to my emails and deliver my UNISA PARCEL!!!