Lack of Accountability and POOR service

Skynet has lost my parcel and instead of taking accountability they keep on sending me around. My parcel got lost on the 17th of October 2023 and to this day Skynet things its normal that a parcel gets missing and not account for it. Their lack of accountability in resolving my case CR941/2023 is very shocking for such a big brand. I need my money back they should be having insurance to handle such matters and STOP ti inconvenience customers. The last emai li sent them was on the 13th of December and i am not shocked that they never responded as they lack customer centricity.