Know your customer

<p>Today I had an unexpected bad experience at the PE Skynet office. I am a UNISA student and needed an assignment delivered by tomorrow. I was at the branch by 2pm and when the employee met with me who specialises in UNISA deliveries told me there wasno guarantee that it would be delivered by tomorrow. NO effort whatsoever was made by the 2 employees I was "assisted" by to try and find out or to assist in attempting to help me use the free service. I sent my previous package with another service provider but afterwards heard from fellow students that skynet offers this service to UNISA students for free. The front office receptionist has the biggest attitude and no manner in dealing with customers, she seriously needs to learn some people s****s if she's working in the customer service imdustry. Your customers are your business, without them you do not exist, and while I may just be one person, anyone who in future asks for a recommendation for a courier service, skynet will not be on my suggestion list. I ended up paying to have my assignment delivered and then there was an issue with not knowing the floor and building the package needs to go to. I MEAN IF YOU ARE THE SERVICE PROVIDER FOR UNISA THEN SURELY YOUR DRIVERS KNOW WHERE TO DELIVER ASSIGNMENTS???????? I did not have a problem paying for the package being delivered but I definitely would have rather gone to a company that values my patronage and goes above and beyond to assist me even if I need to pay more. </p>