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Kariena D

1 reviews | Active since Jun 2019

08 Dec 2021, 14:53

*** service

Absolutely horrible service from this courier company . I ordered something on the 25th with cosmetic connection and my parcel has been in the capetown warehouse since the 1st of December and out for delivery on the 2nd. Since then the parcel hasnt moved one bit and they gave the excuse the driver was late as if they only have one driver. So since the 2nd you guys havent decided to Deliver my parcel, then yesterday I spoke to a hazel and she gave a rushed empty promise that it would be delivered today, come today at 11 still no tracking in the process. The another lady attempted to give me a empty promise and i wasnt having it and was given a number of a trevor or whatever the mans name is the warrhouse operations manager, he gave a ****ty excuse and promised to deliver the parcel today. It is now 3PM and my tracking still has not changed. What do i have to do to get my parcel from Skynet????

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Replies (3)
Skynet Worldwide Express
Skynet Worldwide Express's reply08 Dec 2021, 18:29
Official
Dear Kariena
 
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. We are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies.  We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution.
 
I look forward to hearing from you. Please do not hesitate to connect with us at any time on *** or ***

We assure you of our personalised service at all times.
Yours sincerely
Skynet SA Customer Service Centre
Skynet Worldwide Express
Skynet Worldwide Express's reply09 Dec 2021, 07:39
Official
Good morning Kariena

Parcel was delivered yesterday. Kindly confirm receipt of delivery

Regards
Skynet SA Customer Service Centre

 
Skynet Worldwide Express
Skynet Worldwide Express's reply09 Dec 2021, 07:39
Official
Good morning Kariena

Parcel was delivered yesterday. Kindly confirm receipt of delivery

Regards
Skynet SA Customer Service Centre