MN
Mthobisi N

1 reviews | Active since Dec 2015

01 Sept 2022, 04:51

It's the constant lies that make it hard to deal with Skynet.

I am disappointed. A package that was billed to be delivered in 2 days hasn't reached me in a week. When you call, you are not given concrete answers or who to talk to, instead your told you'll be called back and nothing. All the while, there is activity on the tracker, meaning someone has the parcel and is just not willing to deliver it.

0
Replies (1)
Skynet Worldwide Express
Skynet Worldwide Express's reply01 Sept 2022, 15:31
Official
Dear Mtho

We are sorry that your customer experience did not match your expectation. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. 
 
Please kindly note delivery has been arranged for tomorrow. A consultant will keep you updated tomorrow with regards to time of delivery.
  
Please do not hesitate to connect with us at any time on *** or ***

We assure you of our personalised service at all times.
Yours sincerely
Skynet SA Customer Service Centre