It only gets worse

As a company our customer service is of utmost importance. We changed to Skynet after having collection and delivery problems with our previous courier. We have just seen the rep to resolve problems and it only got worse. Get a quote, great, arrange collection, great, parcel is collected on Friday. Monday my client enquires on his delivery. I'm sent from PE to Cape town to George to Knysna, knysna tries getting answers from PE and no-one knows where the parcel is. I ended up packing a 2nd parcel and personally fitting the bill with another courier. Apparently my missing parcel is also charged at a different price to the quote provided