Incredibly bad service delivery from Skynet

I ordered an inverter from Incredible Connection online, who use Skynet for delivery.

I received a message on Thursday at 10am saying my order was out for delivery and that I should ensure I am available at my address to receive the delivery. It never came, but the status was that I wasn’t available at some time after 6pm (!), which is a lie as I was at home.

On Friday at 7:48am I got the same message about needing to be available at home to receive my order.. I phoned Skynet on Friday morning to explain the parcel needs to be delivered by 6pm, but I gave up waiting after being put on hold for 8 minutes while they attempted to contact the driver. I phoned back and told them to tell the driver to deliver by 6pm and leave the package with my neighbour if I was not home. Again, the package was not delivered and an updated status showed that I was not available at 6:47pm, which was another lie as the security staff confirmed that Skynet had not been to the estate.

So instead of getting my inverter on Thursday I will now x go the whole weekend with loadshedding and no solution. No doubt I will get another message on Monday telling me to wait at my house until Skynet does or probably doesn’t deliver my order.

If the level of incompetence and dishonesty that I have had to endure (so far), is indicative of Skynet’s typical service delivery, then I don’t know how the business survives. I will not be making any further online purchases from Incredible Connection as long as they use Skynet for their deliveries.