Incorrectly charged and then delays and excuses processing a refund

I have been waiting for a month for Skynet to refund me money owed due to them incorrectly measuring the dimensions of a package I sent. I have been in contact with Eileen Burgoyne and Sabelo Khambule but they have been using delay tactics in the hopes that I'll just go away. They take days to respond and you have to constantly beg them for updates. When they do respond, there's no ownership or accountability and you are instead given excuses. It makes one wonder if they are overworked or should be put on a performance improvement plan.

The difference to be refunded is not a large sum however it affects what I charge my customers for delivery and what they did is basically theft. I don't think I'll get my money back from them so I hope that from this review I can save others the hassle from dealing with this company and potentially being ******.