TN
Thabo N
1 reviews | Active since Dec 2021
02 Dec 2021, 13:30
Inconvenient and *********** for business
I have been waiting for a product that has been "out for delivery" since 30 November at 10:33 that never arrived. On the 1st December the tracking system changed to "out on delivery" again at 08:16:18 yet again with failure to deliver. The customer care number is never picked up. I ordered a phone (which is a very sensitive parcel) and there should be no reason the parcel is out for delivery for 3days from Elandsfontein to Tembisa. I have been shifting my mandatory travelling plans everyday and its frustrating because even emails are not getting responded. This is totally the worst service and inexcusable.
Helpful (0)
Replies (2)0
Replies (2)
Skynet Worldwide Express's replyOfficial
02 Dec 2021, 14:11Good day Thabo
Thank you for your comments. We are sorry that your customer experience did not match you expectations. Please be assured that we will resolve your issue immediately.
Kindly provide us with your tracking number and we will get back to you with feedback. You are important to us and your opinion is invaluable. We are committed to making your customer experience better.
We assure you of our personal service at all times.
Kind regards,
Skynet Worldwide Express SA Customer Service Centre
Thank you for your comments. We are sorry that your customer experience did not match you expectations. Please be assured that we will resolve your issue immediately.
Kindly provide us with your tracking number and we will get back to you with feedback. You are important to us and your opinion is invaluable. We are committed to making your customer experience better.
We assure you of our personal service at all times.
Kind regards,
Skynet Worldwide Express SA Customer Service Centre
Skynet Worldwide Express's reply02 Dec 2021, 14:11
Official
Good day Thabo
Thank you for your comments. We are sorry that your customer experience did not match you expectations. Please be assured that we will resolve your issue immediately.
Kindly provide us with your tracking number and we will get back to you with feedback. You are important to us and your opinion is invaluable. We are committed to making your customer experience better.
We assure you of our personal service at all times.
Kind regards,
Skynet Worldwide Express SA Customer Service Centre
Thank you for your comments. We are sorry that your customer experience did not match you expectations. Please be assured that we will resolve your issue immediately.
Kindly provide us with your tracking number and we will get back to you with feedback. You are important to us and your opinion is invaluable. We are committed to making your customer experience better.
We assure you of our personal service at all times.
Kind regards,
Skynet Worldwide Express SA Customer Service Centre
Skynet Worldwide Express's replyOfficial
02 Dec 2021, 15:11Good day Thabo
Driver will be there at 16:30. Once again my sincere apologies for the inconvenience and frustration caused.
Regards
Lydia
Driver will be there at 16:30. Once again my sincere apologies for the inconvenience and frustration caused.
Regards
Lydia
Skynet Worldwide Express's reply02 Dec 2021, 15:11
Official
Good day Thabo
Driver will be there at 16:30. Once again my sincere apologies for the inconvenience and frustration caused.
Regards
Lydia
Driver will be there at 16:30. Once again my sincere apologies for the inconvenience and frustration caused.
Regards
Lydia