Inconvenienced caused by the Cape Town branch

Good Day

My name is Linda Manuel Nguta.

I bought a phone online from iStore. Please see below the reference and tracking number.

This morning I checked the status of the delivery and noticed that there was a description by the courier company , SkyNet - delivery exception and bad address.

I phoned the *** I was using my work's landline phone and after holding for 15 minutes waiting for the call to be answered I gave up and hanged up the phone. I needes to know what does the description mean.

I then decided to contact the company via WhatsApp . I only received the below response .

"Hello! Welcome to SkyNet Worldwide Express - How can we assist you today?"

I responded and no one respond back to me.

An hour after the driver that had my parcel called me to say that he is at Delft , McDonald's . I should come and collect . I informed him that I was at work. He asked if there isn't anyone at home I told him yes my son is at home. Unfortunately we didn't expect to collect the parcel but rather to be delivered at home. As I have not left a taxi fare for him. (Side not just imagine travelling by public transport carrying goods , a phone to be axact).

Later in the day I got another call from SkyNet Cape Town . The gentleman asked me where exactly is my location as the driver could not locate my address. I was so frustrated and said to him I have never dealt with such an *********** company as SkyNet . The person on the other side said it's not the company that is *********** but iStore as they are the ones that captured an incomplete address . I asked how as the driver called me to say he is in Delft and my home is in Delft . If the address is incomplete then how did he get to Delft.

He said then I should take that up with the driver . As he was continually talking over me I asked him to wait and give me a chance to explain. He said I should also wait and let him explain . I felt so defeated and undermined . I couldn't continue with the conversation and hanged up the phone.

The gentleman called me again and asked if we were cut off I said no but you were not listening to me so what was the use of continuing with the call.

He asked were exactly do I stay I said Delft. He said Delft is a red area . It is unsafe for their drivers. The driver will have to be escorted by the Police to deliver my item. The item will be delivered Monday .

Then I said then you shouldn't have accepted the delivery for Delft . Other companies do deliver in my area. I just received a delivery now at home from Makro. Then hanged up again.

I was so frustrated I wanted to call back iStore to say please keep your phone and please return my money . I feel so inconvenienced by SkyNet because if I wanted to collect the item then the delivery method would have been collect by the store or this whole purchase would have been an in store purchase .I bought online because I wanted the luxury of a home delivery.

Secondly , please send your SkyNet depot employees on customer service. That gentleman was rude, impatient and annoyed by me.

I made extra arrangements for my son to be at home today for the deliveries.

Tomorrow we had planned to go away and return on Wednesday now because of all this inconvenience we have to cut the trip short because of SkyNet.

Loss of money and family vacation spoiled by SkyNet.

I am really unhappy about your service.

Kind regards