*********** and useless courier company, no first in first out, it's first in and never out

Useless and pathetic, call centre does not answer calls however "Your call is very important to us" ...I think not

I purchased an item through Incredible Connection of high value and should have been delivered 3 days ago and each morning I check the tracking they have injected a new entry stating that "First time out for delivery", the next day they will not append saying second time out for delivery, they instead overwrite the previous entry and state that this is the "First time out for delivery" this has happened now 3 days in a row.

I have phoned their call centre and wait for about 10 - 15 minutes for my call to be dropped so no one there answers the phones. I was able to speak with someone from Incredible Connection and told them that they are going to loose customers due to this *********** Skynet courier service and that they should re-consider who they use as this puts them and many other companies that use them in a very bad position.

I have opened a complaint with Skynet through Incredible Connection and was tole that I will receive a phone call or an email and still nothing as of yet.

I am 1 hour away from the branch where my item should be can I come collect it instead as I feel that way I will get my item?