*********** and unprofessional driver!

Terrible experience

I was expecting a delivery which was to be delivered at my work address, Skynet called me on the 20th March to arrange delivery for the following day at my home address which never happened and no call to say they will not be delivering. A message came through on Wednesday 23 March 2023 that they will deliver at my work address. I called Skynet 4 times trying to track the driver all 4 consultants could not get hold of him. His phone went unanswered until it went to voice mail. My last call yesterday with Skynet was around 16:45 whereby the consultant went all her way to try and get hold of the driver finally got hold of the assistant who informed her that they were delayed picking up orders. At that time I was angry and I asked that they tell him to return it to Vodacom because we tracked him the whole day and he did not have even the decency to call back and explain that he was delayed.

The driver called me at 17:15 and introduced himself as Godfrey and he nonchalantly asked me if I was still waiting for him as he was on his way and I told him that no I wasn't and he should return it to Vodacom as he failed to deliver it and that 4 of his colleagues called him and he did not answer. His response was "sharp" and no apology or to make arrangements on how or when he can deliver. When I tried to log a complain yesterday I was told by the 3rd consultant I spoke to that Operations Managers knock off at 16:00 so if I want to complain I have to do it today. Later on I got a message from Vodacom that I was unavailable to receive my delivery only today when I called I discovered that he said that he came to my work place at 20:15 and I refused to take my package. I am really appalled by that statement and the fact that he won't take responsibility for his actions after 4 people from Skynet called to track him and he is making this as if it was my mistake. I still do not have the delivery date and no response on what the way forward is going to be. I am being inconvenienced by someone who is now blaming me for his incompetence.